Cosmetics retailer goes for nationwide water provider

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Lush's flagship Oxford Street store
Bath products retailer Lush hopes to save both money and water by signing a nationwide deal for water services

Ethical bath products and cosmetics retailer Lush has signed a three-year deal with business water retailer water2business for its water and wastewater retail services.

The deal includes 66 retail stores across England and Scotland, as well as Lush’s offices and manufacturing factories in Poole, Dorset, where the company’s products are made using mostly natural and ethically sourced ingredients.

An existing relationship between the two companies gave Lush the confidence to switch all of its English and Scottish stores to the single provider. This means it no longer has to deal with numerous water companies for billing and site issues.

Lush will also benefit from monthly meter readings across all its stores which will give the company a greater understanding of how much water is being used and where it can make efficiencies. The company will also benefit from having a dedicated account manager, monthly management reports, trade effluent consent advice and support, and the installation of automated meter reading technology at a number of sites.

Jack Gale, Utilities Lead at Lush said: “We are really excited to be partnering with water2business nationwide; having worked with them in area for many years. We are particularly keen on monthly data as this is a huge benefit to us. It changes the way in which we interact with our stores and factories and means we can closely monitor and manage our water usage to keep consumption to a minimum.”

water2business was born out of a joint billing venture created between Wessex Water and Bristol Water in 2000. It started competing in the new non-household water retail market when it opened in April 2017.